Privacy Policy
How we collect, use, and protect your personal information.
1. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
- Personal Information: Name, email address, phone number, company name, and other details you provide when filling out forms or contacting us.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent, and referring URLs.
- Cookies: We use cookies to enhance your experience and analyze site traffic. You can control cookie settings in your browser.
2. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and send confirmations
- To communicate with you about updates, promotions, and project updates
- To personalize your experience on our website
- To analyze usage trends and improve our offerings
- To comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:
- Service Providers: With trusted partners who assist us in operating our website, hosting, payment processing, or analytics.
- Legal Requirements: If required by law or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or asset sale.
We ensure that any third parties we engage are bound by confidentiality obligations and process your data only on our instructions.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You have the option to accept or decline cookies through your browser settings. Please note that disabling cookies may affect some functionalities of our website.
Types of cookies we use include:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with the site.
- Preference Cookies: Remember your settings and preferences.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission
- Secure server infrastructure
- Access controls and authentication mechanisms
- Regular security assessments and updates
While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to keep your account credentials confidential.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize the data.
7. Your Rights and Choices
You have the right to access, correct, update, or delete your personal information. You may also object to or restrict certain processing activities. See sections 11 to 16 for the rights available under India's DPDP Act and the UAE PDPL, and how to use them.
You can also:
- Opt out of marketing communications
- Request a copy of the data we hold about you
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
8. Third-Party Links
Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children and do not process it without the verifiable consent of a parent or guardian where the law requires it. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
11. Consent and Legal Basis
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize the data.
WhatsApp and marketing messages. We contact you on WhatsApp about your enquiry and related updates only if you have separately agreed to this by ticking the WhatsApp opt-in box on our forms. You can opt out at any time by replying STOP or by writing to us.
We may also process data where the law allows or requires it without consent, for example to comply with a legal obligation or to respond to a request from a court or authority.
12. Your Rights under the Digital Personal Data Protection Act, 2023 (India)
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize the data.
- Access: get a summary of the personal data we process about you and the processing activities we carry out.
- Correction and updating: ask us to correct inaccurate or incomplete data and to update it.
- Erasure: ask us to erase your data when it is no longer needed for the purpose it was collected, unless the law requires us to keep it.
- Withdraw consent: withdraw a consent you gave at any time. This will not affect processing done before you withdrew it.
- Grievance redressal: use our grievance process described below.
- Nominate: nominate another person to exercise your rights if you die or become unable to do so.
How to make a data request. Email hello@deificdigital.com with the subject line “Data Request”, tell us which right you want to use, and give the email address or phone number you used with us so we can identify you. We may ask for additional information to confirm your identity. We aim to respond within 30 days. If we need more time or cannot act on your request, we will tell you why.
